SurveySparrow Outage History

SurveySparrow experienced performance degradation in their EU Central (Frankfurt) region that affected Ticket Management services. The incident was classified as minor and lasted 4 minutes while the team investigated and worked to resolve the issue.

SurveySparrow experienced performance degradation in their EU Central (Frankfurt) region affecting Reputation Management services. The incident lasted 4 minutes and was classified as minor. The team investigated and resolved the issue quickly.

SurveySparrow experienced performance degradation in their EU Central (Frankfurt) region affecting Builder services for 4 minutes. The team investigated and resolved the issue quickly. This was classified as a minor incident with minimal service impact.

SurveySparrow experienced API service performance degradation in the Sydney region for 4 minutes. The incident affected API functionality and response times for users in that region. The issue was investigated and resolved by the technical team.

SurveySparrow experienced performance degradation in their EU WEST (London) region that affected Builder services for 4 minutes. The team investigated and resolved the minor service disruption quickly.

SurveySparrow experienced performance degradation affecting their Collect services in the Middle East (UAE) region for 20 minutes. The team investigated and worked to resolve the issue. The incident was classified as minor and has been resolved.

SurveySparrow experienced a major service outage in the Middle East (UAE) region lasting over 1,200 hours due to a cloud infrastructure provider outage that caused database connectivity issues. The company worked with their cloud provider to restore services and implemented mitigation by routing some customer workloads through alternate infrastructure in other regions, though data residency and compliance requirements prevented immediate migration for all customers. Services in other regions remained operational throughout the incident.

SurveySparrow experienced performance degradation in their Middle East (UAE) region that affected Ticket Management services for 4 minutes. The incident was classified as minor and the team investigated and resolved the issue quickly.