Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

SurveySparrow Outage History

Every past SurveySparrow outage tracked by IsDown, with detection times, duration, and resolution details.

There were 19 SurveySparrow outages since December 2025. The 19 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor March 4, 2026

March 2026: EU WEST (London): Builder Service Performance Degradation

Detected Mar 4, 2026 4:47 AM EST · Resolved Mar 4, 2026 4:52 AM EST · Duration 4 minutes

SurveySparrow experienced performance degradation in their EU WEST (London) region that affected Builder services for 4 minutes. The team investigated and resolved the minor service disruption quickly.

Minor March 2, 2026

March 2026: MIDDLE EAST(UAE): Collect Service Performance Degradation

Detected Mar 2, 2026 2:48 AM EST · Resolved Mar 2, 2026 7:45 AM EST · Duration about 5 hours

SurveySparrow experienced performance degradation affecting their Collect services in the Middle East (UAE) region for 20 minutes. The team investigated and worked to resolve the issue. The incident was classified as minor and has been resolved.

Major March 2, 2026

March 2026: Major Outage – Service Disruption Due to Cloud provider outage in Middle East

Detected Mar 2, 2026 2:36 AM EST · Resolved Apr 21, 2026 8:13 AM EDT · Duration about 2 months

SurveySparrow experienced a major service outage in the Middle East (UAE) region lasting over 1,200 hours due to a cloud infrastructure provider outage that caused database connectivity issues. The company worked with their cloud provider to restore services and implemented mitigation by routing some customer workloads through alternate infrastructure in other regions, though data residency and compliance requirements prevented immediate migration for all customers. Services in other regions remained operational throughout the incident.

Minor March 2, 2026

March 2026: MIDDLE EAST(UAE): Ticket Management Service Performance Degradation

Detected Mar 2, 2026 2:36 AM EST · Resolved Mar 2, 2026 2:40 AM EST · Duration 4 minutes

SurveySparrow experienced performance degradation in their Middle East (UAE) region that affected Ticket Management services for 4 minutes. The incident was classified as minor and the team investigated and resolved the issue quickly.