Outage in Swan
Live : identity verification status mismatch
Resolved MinorIncident Report
We are experiencing an issue regarding identity verification status. There is a mismatch between our provider's result and what is displayed in our side.
We are currently investigating this issue.
Components affected
Swan Onboarding
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 04/14/2023 09:50AM
This incident has been resolved.
MONITORING
over 2 years ago - at 04/06/2023 07:58AM
A fix has been implemented and deployed and we are currently monitoring
IDENTIFIED
over 2 years ago - at 04/05/2023 03:27PM
The fix is ongoing and we do our best to deploy it as soon as possible.
INVESTIGATING
over 2 years ago - at 04/05/2023 01:51PM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 04/05/2023 01:47PM
We are experiencing an issue regarding identity verification status. There is a mismatch between our provider's result and what is displayed in our side.
We are currently investigating this issue.
Latest Swan outages
API - Server Error - 6 months ago
LIVE/PROD - API degraded performance - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago
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