Outage in Swan
LIVE incident - Physical Card Activation
Resolved MinorIncident Report
We have an ongoing issue with physical card activation.
If an end-user tries to make a payment with a non-activated card, the activatePhysicalCard will not work if called afterward.
Cards can still be activated by the end-user using a PIN payment.
We're analyzing the issue and a fix will be deployed as soon as possible.
Components affected
Swan API
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 09/16/2024 03:14PM
This incident has been resolved.
INVESTIGATING
about 1 year ago - at 09/13/2024 11:43AM
We have an ongoing issue with physical card activation.
If an end-user tries to make a payment with a non-activated card, the activatePhysicalCard will not work if called afterward.
Cards can still be activated by the end-user using a PIN payment.
We're analyzing the issue and a fix will be deployed as soon as possible.
Latest Swan outages
API - Server Error - 6 months ago
LIVE/PROD - API degraded performance - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago
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