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Outage in Swan

LIVE incident - Physical Card Activation

Resolved Minor
September 13, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

Incident Report

We have an ongoing issue with physical card activation. If an end-user tries to make a payment with a non-activated card, the activatePhysicalCard will not work if called afterward. Cards can still be activated by the end-user using a PIN payment. We're analyzing the issue and a fix will be deployed as soon as possible.
Components affected
Swan API

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/16/2024 03:14PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 09/13/2024 11:43AM

We have an ongoing issue with physical card activation.

If an end-user tries to make a payment with a non-activated card, the activatePhysicalCard will not work if called afterward.
Cards can still be activated by the end-user using a PIN payment.

We're analyzing the issue and a fix will be deployed as soon as possible.

Latest Swan outages

LIVE - Card Payments - 6 days ago
LIVE - Payments - 11 days ago

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