Outage in Swan

LIVE/PROD - Card payments are temporarily unavailable.

Resolved Major
December 02, 2024 - Started 19 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Starting from 08:16pm CET, we experienced a failure in Card Payments, resulting on some/all Card Transactions to be refused. We are currently investigating the issue and will provide updates accordingly.
Components affected
Swan Card payment
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 12/03/2024 06:33AM

This incident has been resolved.

MONITORING 19 days ago - at 12/02/2024 07:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 19 days ago - at 12/02/2024 07:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 19 days ago - at 12/02/2024 07:38PM

Starting from 08:16pm CET, we experienced a failure in Card Payments, resulting on some/all Card Transactions to be refused.
We are currently investigating the issue and will provide updates accordingly.

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