Outage in Swan
LIVE - Card Management
Resolved Minor
May 28, 2026 - Started 4 days ago
- Lasted about 18 hours
Incident Report
This incident has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/28/2026 03:31PM
This incident has been resolved.
IDENTIFIED
4 days ago - at 05/28/2026 04:21PM
This issue appears to be occurring again. We are investigating the root cause and will provide an update by 19h30.
IDENTIFIED
4 days ago - at 05/28/2026 05:13PM
We are awaiting additional information and will provide an update tomorrow morning.
INVESTIGATING
4 days ago - at 05/28/2026 01:42PM
As of 15h, there is an issue with displaying card numbers virtually. Users may not be able to access card details through Swan Web Banking or partner applications. We are investigating the root cause and will provide an update by 17h.
IDENTIFIED
4 days ago - at 05/28/2026 02:29PM
We have confirmed that this is due to an outage at an upstream provider. We are monitoring the situation and will provide an update before 17h30.
MONITORING
4 days ago - at 05/28/2026 02:50PM
The outage appears to be fixed. We will continue monitoring to ensure everything has been resolved.
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