Outage in Swell

Backend and Frontend API Connectivity Issues

Resolved Minor
May 31, 2025 - Started 5 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently aware of an issue affecting both our backend and frontend APIs. Our engineering team is actively investigating the root cause. We will provide updates as soon as more information becomes available.
Components affected
Swell Backend API Swell Storefront API

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/01/2025 08:10AM

This incident has been resolved.

INVESTIGATING 5 months ago - at 06/01/2025 07:56AM

A fix has been applied, and services have returned to normal. We will continue to monitor to ensure stability.

INVESTIGATING 5 months ago - at 06/01/2025 07:55AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 06/01/2025 05:52AM

Our team is continuing to work on resolving the issue. We will share further updates as soon as more information is available.

INVESTIGATING 5 months ago - at 06/01/2025 04:46AM

We are continuing to investigate the issue impacting API functionality. Our team is actively working to identify the cause and implement a resolution. We will share additional updates as they become available.

INVESTIGATING 5 months ago - at 06/01/2025 03:44AM

We are currently aware of an issue affecting both our backend and frontend APIs. Our engineering team is actively investigating the root cause. We will provide updates as soon as more information becomes available.

Latest Swell outages

Payment processing disruption - 2 months ago
Experiencing degraded service - 2 months ago
Storefront API – Degraded Performance - 2 months ago
Experiencing degraded service - 3 months ago
Experiencing degraded service - 4 months ago

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