Outage in Swell

Payment processing disruption

Resolved Major
August 11, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware of an issue that may be affecting payment processing for some clients. Our team is actively investigating and will provide updates as more information becomes available.
Components affected
Swell Backend API

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/11/2025 08:16PM

This incident has been resolved.

MONITORING 2 months ago - at 08/11/2025 07:27PM

A fix has been implemented, and services are beginning to return to normal. We will continue to monitor the situation closely.

IDENTIFIED 2 months ago - at 08/11/2025 04:36PM

The cause of the issue has been identified, and our team is actively implementing a fix to restore normal services. We will provide further updates as progress is made.

INVESTIGATING 2 months ago - at 08/11/2025 03:31PM

We are aware of an issue that may be affecting payment processing for some clients. Our team is actively investigating and will provide updates as more information becomes available.

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