Outage in Swydo

The Facebook and Instagram integrations' data source selection is temporarily down for some users

Resolved Major
September 15, 2023 - Started about 2 years ago - Lasted about 2 months
Official incident page

Incident Report

We’re currently experiencing a service outage for the Facebook and Instagram integrations' data source selection, which needs to be resolved on their end. Our team is in close contact with Meta's technical team to get it fixed as soon as possible. We’ve determined that Facebook and Instagram accounts not showing up in the data source selector affects some Meta users. At Swydo we’re committed to providing the best possible service. Rest assured we are doing our best to get the Facebook and Instagram data source selection restored at the earliest. We’ll give you an update once we have more information. Thank you for your patience. Your Swydo Team!

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/03/2023 03:36PM

We have received an update from Facebook and are glad to announce that the issue with Facebook and Instagram has been resolved.

We are truly sorry for any inconvenience this may have caused.

Thanks again for your patience during this disruption.

Your Swydo Team!

IDENTIFIED about 2 years ago - at 09/25/2023 08:15AM

We have received an update from Meta, confirming that the issue is severe and many users and tools are being impacted. They have not been able to find a solution yet, but their investigation continues, and they will update us as soon as they have any further information.

Rest assured that we are doing our best to get the Meta integrations restored as soon as possible. We’ll give you an update once we have more information.

Thank you for your patience.

Your Swydo Team!

IDENTIFIED about 2 years ago - at 09/18/2023 07:43AM

The issue has been identified and a fix is being implemented.

MONITORING about 2 years ago - at 09/18/2023 06:40AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 09/15/2023 07:59AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/15/2023 07:58AM

We’re currently experiencing a service outage for the Facebook and Instagram integrations' data source selection, which needs to be resolved on their end. Our team is in close contact with Meta's technical team to get it fixed as soon as possible.

We’ve determined that Facebook and Instagram accounts not showing up in the data source selector affects some Meta users.

At Swydo we’re committed to providing the best possible service. Rest assured we are doing our best to get the Facebook and Instagram data source selection restored at the earliest. We’ll give you an update once we have more information.

Thank you for your patience.

Your Swydo Team!

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