Outage in Sympa
Our support portal is not working due to Cloudflare issues
Resolved MajorIncident Report
Dear customer,
We are currently experiencing a major outage with Cloudflare that is also affecting our support systems, including the knowledge base and ticketing. Our team is monitoring the situation closely. We will notify you as soon as the issue has been resolved.
Error message:
"500 Internal Server Error
Cloudflare"
Thank you for your patience,
Your Sympa Team
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 12/05/2025 09:40AM
Dear Customer,
Our services are now fully operational again, so we are closing this incident on our side.
Thank you for your patience.
Your Sympa Team
MONITORING
5 months ago - at 12/05/2025 09:17AM
Quick update; Cloudflare is already working with the issue according to their statuspage:
https://www.cloudflarestatus.com/
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Cloudflare System Status
Cloudflare Dashboard and Cloudflare API service issues
Investigating - Cloudflare is investigating issues with Cloudflare Dashboard and related APIs.
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.
Dec 05, 2025 - 08:56 UTC
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Your Sympa Team
IDENTIFIED
5 months ago - at 12/05/2025 08:55AM
Dear customer,
We are currently experiencing a major outage with Cloudflare that is also affecting our support systems, including the knowledge base and ticketing. Our team is monitoring the situation closely. We will notify you as soon as the issue has been resolved.
Error message:
"500 Internal Server Error
Cloudflare"
Thank you for your patience,
Your Sympa Team
Latest Sympa outages
Issues saving data - 8 days ago
Performance Degradation - Delays in Reporting Data Updates - about 1 month ago
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