Performance Degradation - Delays in Reporting Data Updates

The delays affecting reporting data updates have now been fully resolved.

System performance has returned to normal, and new or updated data is appearing in reports as expected.

We will continue to monitor to ensure stability, but no further impact is expected.

Thank you for your patience.

Your Sympa Team

Dear Customer,

A fix has now been deployed to address the delays in reporting data updates.

We are currently monitoring the situation as performance stabilizes. While improvements should already be visible, it may take several hours for the system to return fully to normal.

During this time, you may still experience delays in data appearing in reports after updates are made.

We will continue to monitor closely and provide further updates.

Your Sympa Team

We are currently experiencing delays in data appearing in reporting after updates are made in Sympa (for example, when adding new employees or modifying existing data).

At the moment, updates may take several minutes, and in some cases up to approximately one hour, to be reflected in reports.

The system is otherwise operating normally, and no data is being lost.

Our team has identified the root cause and is currently deploying a fix to restore normal performance.

We will provide updates as the deployment progresses.

Your Sympa Team