Issues with SFTP file transfers

Our monitoring confirms that SFTP traffic is operating normally again, and both incoming and outgoing file transfers are being processed successfully.

The incident has now been resolved and we are closing this case.

Integrations automatically resume processing from where they left off once connectivity is restored, and no data loss is expected as a result of this disruption.

We will continue to monitor the service to ensure stable operation.

Thank you for your patience, and we apologize for the inconvenience caused.

Your Sympa Team

SFTP service is currently accessible again, and incoming and outgoing file transfers are working.

We are keeping this incident open while our team continues to monitor the situation closely and confirm the service remains stable.

Further updates will be provided as monitoring continues.

Your Sympa Team

We are continuing to experience issues with our SFTP service, and connectivity has become unavailable again.
Our team is actively investigating the situation and working to restore normal service as quickly as possible.
We apologize for the continued disruption and will provide further updates as soon as more information becomes available.

Fix applied & monitoring

We have applied a fix and our SFTP service is now accessible again. Incoming and outgoing file transfers through should now be working normally.

Our team is actively monitoring the service to confirm it remains stable.

We sincerely appreciate your patience during the disruption. We will post a final update later once we have confirmed the service is fully stable.

Your Sympa Team

We are currently experiencing issues with our SFTP servers.

This may affect incoming and outgoing file transfers through Integrations / Connectivity, including CSV files and other automated file exchanges.

Our team is investigating the issue and working to restore normal service as soon as possible.

We will provide further updates as soon as more information is available.

Your Sympa Team