Integration issues with Employee ID

Dear Customer,

This incident has now been resolved.

The fix has been deployed to production, and integrations using the POST action to create new users are operating normally.

Our team has reviewed the affected cases related to missing Employee IDs and completed the required corrective actions.

We will continue to follow up internally to ensure everything remains stable.

Your Sympa Team

Dear Customer,

The implemented fix is working as expected, and we have moved this incident to monitoring.

Integrations using the POST action to create new users are now operating normally in production.

Our team is continuing to review previously affected cases, including users with missing Employee IDs, and is working to correct any impacted data where needed.

We will continue to monitor the situation closely and provide further updates if needed.

Your Sympa Team

Dear Customer,

We are investigating an issue that affected some ongoing integrations.

We have identified cases where integrations using the POST action to create new users were affected.

The root cause has already been fixed and the correction has been deployed to production. Our team is now identifying affected users with missing Employee IDs and is working to correct the impacted data.

We will continue to monitor the situation closely and provide further updates as needed.

Your Sympa Team