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Outage in Sympa

Access control issue causing limited visibility in the system

Resolved Minor
November 06, 2025 - Started 3 months ago - Lasted about 9 hours
Official incident page

Incident Report

We’ve identified an issue with a recent change to our access control logic. Some users can log in successfully but are unable to view data or resources they normally have access to. Our team is actively implementing a fix to restore full visibility and access as soon as possible. Your Sympa Team

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/06/2025 06:11PM

The issue has been fully resolved. System visibility and access are now working as expected.

Thank you for your patience while we implemented the fix.

Your Sympa Team

MONITORING 3 months ago - at 11/06/2025 04:38PM

The fix has been deployed to production, and visibility within the system has been restored. We’re monitoring closely to ensure everything is working as expected.

Your Sympa Team

IDENTIFIED 3 months ago - at 11/06/2025 12:57PM

We’re continuing work on the fix for the access control issue. Final testing is underway before deployment, which may take a few more hours.
The fix requires careful validation to ensure a safe and complete resolution.
Thank you for your patience and understanding while we complete this work.

IDENTIFIED 3 months ago - at 11/06/2025 08:51AM

We’ve identified an issue with a recent change to our access control logic. Some users can log in successfully but are unable to view data or resources they normally have access to. Our team is actively implementing a fix to restore full visibility and access as soon as possible.

Your Sympa Team

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