Outage in Sympa
Identified issue with opening attachments in Sympa
Resolved MajorIncident Report
Our team is currently investigating why attachments can not be downloaded neither previewed in Sympa.
At the moment attachments under any person cannot be previewed neither downloaded.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/15/2025 08:10AM
This incident has been resolved.
MONITORING
9 months ago - at 08/15/2025 06:52AM
We want to inform you about a recent technical issue in our system that occurred between 14/08/2025 at 17:00 EEST and 15/08/2025 at 09:05 EEST.
During this period, some attachments uploaded via the Sympa UI (e.g., over the user profile) may not have been saved correctly.
The issue has been fully resolved, and the system is now operating normally.
Only a limited number of customers were affected. We will contact all affected customers directly with further details and instructions.
If you do not hear from us, no action is required on your part.
We sincerely apologize for any inconvenience this incident may have caused and thank you for your understanding.
Your Sympa Team
INVESTIGATING
9 months ago - at 08/15/2025 05:52AM
Our team is currently investigating why attachments can not be downloaded neither previewed in Sympa.
At the moment attachments under any person cannot be previewed neither downloaded.
Latest Sympa outages
Issues saving data - 8 days ago
Performance Degradation - Delays in Reporting Data Updates - about 1 month ago
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