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Outage in Sympa

SUPPORT KNOWLEDGEBASE ACCESS FAILS FOR SOME USERS

Resolved Minor
June 04, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue with our Support Knowledgebase provider Hubspot that causes an error for some users when trying to login to the Knowledgebase. We will update you once the issue is solved.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/04/2025 05:42PM

The sign in page for knowledge base login was fixed and login into knowledge works again.

IDENTIFIED 11 months ago - at 06/04/2025 12:09PM

We have identified an issue with our Support Knowledgebase provider Hubspot that causes an error for some users when trying to login to the Knowledgebase. We will update you once the issue is solved.

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