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Outage in Sympa

“Content not loaded” error on some pages

Resolved Major
March 09, 2026 - Started about 1 month ago - Lasted about 12 hours
Official incident page

Incident Report

Dear Customer, We are currently investigating an issue where some pages in Sympa show the message “Content not loaded”, even though user roles and permissions are correctly configured. This may prevent users from seeing data on certain pages. We are working to resolve the issue as quickly as possible and will provide an update as soon as we have more information. Your Sympa Team
Components affected
Sympa System availability

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/09/2026 09:03PM

Dear Customer,

The fix has been deployed to production, and our verification confirms that the “Content not loaded” issue has been resolved.

We have validated the solution across affected cases and are continuing to monitor the system to ensure stable performance.

Thank you for your patience and understanding.

Your Sympa Team

IDENTIFIED about 1 month ago - at 03/09/2026 02:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 03/09/2026 01:36PM

Dear Customer,

The situation has improved, and the number of “Content not loaded” errors has decreased significantly. However, the issue has not yet been fully resolved.

We will deploy an additional fix during tonight’s production release, which is expected to address this issue.

We will monitor the system closely after the deployment and provide an update once the situation has been confirmed as resolved.

Your Sympa Team

INVESTIGATING about 1 month ago - at 03/09/2026 09:29AM

Dear Customer,

We are currently investigating an issue where some pages in Sympa show the message “Content not loaded”, even though user roles and permissions are correctly configured.

This may prevent users from seeing data on certain pages.

We are working to resolve the issue as quickly as possible and will provide an update as soon as we have more information.

Your Sympa Team

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