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Outage in Sympa

Issues with the eSign (Scrive) service

Resolved Minor
March 23, 2026 - Started 3 days ago - Lasted about 24 hours
Official incident page

Incident Report

Dear Customer, We are currently experiencing issues with the eSign (Scrive) service. Our technical team is actively investigating the problem and working on a resolution. We will provide updates as soon as more information becomes available. Thank you for your patience. Your Sympa Team
Components affected
Sympa Esign

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/24/2026 02:19PM

Dear Customer,

The issue affecting the eSign (Scrive) service has now been resolved, and the service is operating normally.

The root cause was identified and corrected by our partner.

We apologize for the delay in communication and any inconvenience caused.

Your Sympa Team

MONITORING 3 days ago - at 03/23/2026 09:02PM

The major issues affecting the eSign (Scrive) service have now been resolved, and the service is largely operating normally.

However, we are still observing occasional errors in rare cases. Our partner is continuing to work towards a full resolution.

We will keep monitoring the situation closely and provide the next update by 12:00 EET tomorrow.

Your Sympa Team

MONITORING 3 days ago - at 03/23/2026 04:11PM

Our partner has deployed a fix, and the eSign (Scrive) service is now operating normally.

We will continue to monitor the situation.

Your Sympa Team

IDENTIFIED 3 days ago - at 03/23/2026 03:46PM

The issue affecting the eSign (Scrive) service has been identified.

Our partner is actively working on resolving it, and the service is expected to be restored within 10–15 minutes.

We will continue to monitor the situation and provide updates as needed.

Your Sympa Team

INVESTIGATING 3 days ago - at 03/23/2026 02:39PM

Dear Customer,

We are currently experiencing issues with the eSign (Scrive) service. Our technical team is actively investigating the problem and working on a resolution.

We will provide updates as soon as more information becomes available. Thank you for your patience.

Your Sympa Team

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