Outage in Synapse

Degraded Services Causing Outage

Resolved Major
September 12, 2023 - Started about 2 years ago - Lasted about 17 hours
Official incident page

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Outage Details

We are experiencing an outage across all services. Our team is currently investigating.
Components affected
Synapse CORE APIs
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/13/2023 07:31AM

We experienced degraded performances with our services on 9/12 between approximately 7:05 AM PDT to 9:16 AM PDT. The issue has been resolved and all services are operating normally. Our team is currently investigating the root cause.

MONITORING about 2 years ago - at 09/12/2023 04:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 09/12/2023 03:33PM

The issue has been identified and we are working on implementing a fix. Additional updates to follow.

INVESTIGATING about 2 years ago - at 09/12/2023 02:38PM

We are experiencing an outage across all services. Our team is currently investigating.

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