Outage in Syncro

Behavior issue where the Xero Invoice Sync process may result in a 500 Internal Server Error.

Minor
June 20, 2025 - Started 5 days ago

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Outage Details

We are currently investigating the behavior issue to determine resolution. In the meantime, affected users may experience delays or failures in invoice syncing.
Further updates will be provided as we learn more. If you’re encountering this issue, please report it through the appropriate support channel so we can track impact and prioritize resolution accordingly.

Latest Updates ( sorted recent to last )
about 24 hours ago - at 06/24/2025 11:49AM

We are partnering with Xero directly to restore Xero integration functionality for affected accounts. While we don’t currently have an ETA, we are working diligently to restore access as quickly as possible.

1 day ago - at 06/23/2025 10:14PM

While monitoring the status of Xero sync, we have identified a small number of accounts which may still be experiencing issues syncing invoices to Xero. We are investigating further and will update when we know more.

2 days ago - at 06/23/2025 03:20PM

Xero Sync is now working as expected. Affected accounts may need to re-authenticate to Xero to restore functionality. We are taking additional steps in partnership with Xero to help avoid this situation in the future. We will continue to monitor for the time being to ensure continued stability.

5 days ago - at 06/20/2025 09:39PM

We are partnering with Xero directly to restore Xero integration functionality for affected accounts. While we don’t currently have an ETA, we are working diligently to restore access as quickly as possible.

5 days ago - at 06/20/2025 05:57PM

We are actively working on refining and enhancing our authentication process with Xero to ensure it more closely aligns with their documented integration requirements.

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