Outgoing M365 Emails Degraded

Our engineers have addressed the underlying cause and deployed a fix for outgoing email sent via M365 SMTP.

Action is required for accounts using M365 SMTP to re-enable outgoing email. Your SMTP configuration needs to be removed and recreated. Upon successful re-creation of SMTP settings in Syncro, emails will flow normally.

Steps to re-enable SMTP can be found here: https://docs.syncromsp.com/emails-mailboxes/smtp

Please note that emails sent after approximately 7 pm EST on 12/17/2025 may need to be manually sent again. We apologize for the disruption this causes. We will continue to monitor to ensure platform stability.