Outage in Syncro
Agent MSI Installer Downloads slowness and timeouts
Resolved Minor
January 14, 2026 - Started 3 months ago
- Lasted about 1 hour
Incident Report
We are currently investigating reports of slowness and timeouts when downloading the Agent MSI Installer.
Users may experience slow download speeds or “Failed to Download” errors when attempting to access the installer file.
This issue is limited to the MSI installer package only. Active agent services, existing chat sessions, and script executions are not impacted.
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