Outage in Synthesia

Editor and interactive share player failing to load

Resolved Major

January 26, 2026 - Started 19 days ago - Lasted about 2 hours
Official incident page

Incident Report

We're currently aware of an issue impacting several areas of the platform, which include: - Creating videos in the editor. - Editing existing videos in the editor. - Share page interactive videos failing to load. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 01/26/2026 04:12PM

This incident has been resolved.

MONITORING 19 days ago - at 01/26/2026 04:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 19 days ago - at 01/26/2026 03:46PM

Our Engineering Teams have identified the issue, and a fix is being currently being implemented.

INVESTIGATING 19 days ago - at 01/26/2026 02:19PM

We're currently aware of an issue impacting several areas of the platform, which include:

- Creating videos in the editor.
- Editing existing videos in the editor.
- Share page interactive videos failing to load.

Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

Latest Synthesia outages

Issue previewing and generating speech with a subset of voices - 10 days ago

Video Generation Outage - 17 days ago

App failing to load - 25 days ago

New User Sign-In Failure - 3 months ago

Videos failing to display inside the editor - 5 months ago

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