Outage in Synthesia

Issue previewing and generating speech with a subset of voices

Resolved Minor

February 04, 2026 - Started 10 days ago - Lasted about 5 hours
Official incident page

Incident Report

We're currently experiencing issues previewing and generating speech with the below subset of voices. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information. Male: Trustworthy Enjoyable Coarse Timbered Laidback Resonant Sonorous Scottish Deadpan Serious Peaceful Soothing Commercial Peaceful Oratory Energetic Lively Reassuring Booming Compassionate Honest Youthful Didactic Mature Announcer Serious Soft-spoken Young Lively 2 Thoughtful Upbeat Energetic Lively Friendly Female: Honeyed Energetic Fluttery Lively Smart Youthful Soft Southern Understanding Commercial Promotional Lively Bright Deep Narrative Clear Relaxed Professional Warm Expressive Precise Easy going

Components affected

Synthesia Editor Synthesia Video generation

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 02/04/2026 05:12PM

This incident has been resolved.

INVESTIGATING 10 days ago - at 02/04/2026 04:09PM

We've identified the cause of the issue, and will continue to provide updates as we have more information.

INVESTIGATING 10 days ago - at 02/04/2026 12:39PM

We're currently experiencing issues previewing and generating speech with the below subset of voices. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

Male:
Trustworthy
Enjoyable
Coarse
Timbered
Laidback
Resonant
Sonorous
Scottish
Deadpan
Serious
Peaceful
Soothing
Commercial
Peaceful
Oratory
Energetic
Lively
Reassuring
Booming
Compassionate
Honest
Youthful
Didactic
Mature
Announcer
Serious
Soft-spoken
Young
Lively 2
Thoughtful
Upbeat
Energetic
Lively
Friendly

Female:
Honeyed
Energetic
Fluttery
Lively
Smart
Youthful
Soft
Southern
Understanding
Commercial
Promotional
Lively
Bright
Deep
Narrative
Clear
Relaxed
Professional
Warm
Expressive
Precise
Easy going

Latest Synthesia outages

Video Generation Outage - 17 days ago

Editor and interactive share player failing to load - 19 days ago

App failing to load - 25 days ago

New User Sign-In Failure - 3 months ago

Videos failing to display inside the editor - 5 months ago

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