Outage in Synthesia
Support Service Unavailable
Resolved MinorIncident Report
We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/01/2026 01:14PM
Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.
INVESTIGATING
18 days ago - at 06/01/2026 09:59AM
We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.
Latest Synthesia outages
Delayed Generation Delays - 25 days ago
Video Generation Issues - about 1 month ago
Video Generation Delays - about 1 month ago
Video Generation Delays - about 2 months ago
Video Generation Delays - about 2 months ago
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