**Tableau Cloud experienced a major service disruption on August 7, 2026, lasting approximately 1.3 hours, affecting the UE1PD component.** Between 19:10–19:35 UTC, users were unable to log in or encountered 500 errors, with broader impact spanning multiple features including Explore, Homepage, Load a View, Web Edit, Extract Refresh, and Bridge. Tableau engineers investigated the root cause and confirmed the immediate impact ceased, while taking steps to prevent recurrence.
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Further investigation has revealed that the scope of impact is broader than initially understood. Customers may have experienced issues across Tableau services, including but not limited to: Explore, Homepage, Load a View, Web Edit, Refresh an Extract, and Bridge.
We will provide an update in 60 minutes or sooner if more information becomes available.
We are aware of an issue that impacted Tableau Cloud between 19:10 - 19:35 UTC. During that time, some users may have been unable to log in or may have seen 500 errors when attempting to log in. The impact has currently ceased, but we are actively investigating the technical trigger and taking the appropriate actions to prevent future impact.
We will provide an update in 60 minutes or sooner if more information becomes available.
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