Tableau Outage History

Tableau Cloud experienced a major service disruption that prevented end users from accessing the service. The UE1PD component was affected during the 35-minute outage. Tableau engineers worked to resolve the issue and restore normal service access.

Tableau Cloud experienced a major service disruption lasting 1.3 hours where users could not log in due to authentication failures with a backend verification service, particularly affecting Multi-Factor Authentication (MFA) users. Multiple production environments were impacted, with users reporting login loops and error messages when attempting to access the service. The issue was resolved through a rolling restart of the affected services, with engineers monitoring each environment to confirm full recovery.

Tableau Cloud experienced a feature disruption that prevented users from accessing certain aspects of the service. The incident affected component 10AYPD and lasted approximately 1.1 hours. Tableau engineers worked on resolving the issue during this period.

Tableau Cloud experienced a major service disruption that prevented end users from accessing the service for 46 minutes. The affected component PDPUWAA was impacted during this outage. Engineers implemented a solution that resolved the issue, with initial monitoring indicating the service was restored to normal functionality.

Tableau Cloud experienced a feature disruption lasting 11.9 hours that prevented users from accessing certain aspects of the service, with Tableau Public specifically affected by publishing issues from Desktop editions. Tableau engineers actively investigated and worked on resolving the service impact. The incident was classified as minor status with ongoing resolution efforts.

Tableau Cloud experienced a 9.5-hour performance degradation that prevented customers from loading embedded Tableau views within Salesforce Lightning Web components, with users encountering "connection refused" errors along with general slow performance, timeouts, and connectivity issues. The issue was traced to a recent deployment in the US West 2 region that handles SSO/Authentication for embedded views. Engineers resolved the incident by rolling back to a previously stable version, with service recovery observed starting at 09:33 UTC.

Tableau Cloud experienced a feature disruption lasting 6 hours that prevented users from successfully running Prep Flows, with the primary impact in the Japan region and minimal occurrences in other regions. The incident affected multiple infrastructure components across several instances, with the impact radius expanding beyond what was initially understood. Engineers resolved the issue by applying configuration changes to the affected infrastructure components, successfully restoring service to the Asia Pacific Japan instance first before applying the same remediation to remaining affected instances.

Tableau Cloud experienced a feature degradation lasting 50.5 hours that affected extract refresh jobs across multiple PODs, with customers using SharePoint Lists JDBC experiencing failures when OAuth connections expired. Engineers identified a recent change as the root cause and developed a fix that was deployed in a staggered rollout across all affected instances. The fix has been successfully deployed and the team is monitoring system performance to ensure continued stability.

Tableau Cloud experienced a major service disruption lasting 1.9 hours that prevented end users from accessing the service entirely, including data connections and the full Tableau ecosystem. The outage affected component PDUEBA, with users reporting complete unavailability of all Tableau services. Tableau engineers worked on the issue and customers began seeing intermittent improvements followed by continued performance recovery as the service was restored.