Service Alert – Latency Issue on Payment Plan Page

This incident has been resolved.

Dear Valued Merchants and Customers

We are continuing to experience an intermittent latency issue affecting customers’ ability to view the payment plan page and complete down payments in KSA and UAE.

Our technical team remains engaged in an active war room and is working closely with the third-party service provider to identify the exact root cause and restore normal service.

Further updates will be shared as we make progress toward resolution.

Regards
Tamara

Dear Valued Merchants and Customers,

We would like to inform you that we are currently experiencing an intermittent latency issue on the app, which is impacting customers’ ability to view the payment plan page, preventing them from completing down payments.

This issue is due to a third-party service, and our technical team is actively coordinating with them to ensure it is resolved at the earliest. We will keep you updated once the service is fully restored.

We sincerely apologise for the inconvenience and appreciate your patience and understanding.

Best regards,
Tamara