This incident has been resolved.
Dear valued merchants and customers,
We are currently experiencing an intermittent OTP issue in KSA that is preventing a subset of customers from logging in. As a backup, push notifications are enabled; however, this workaround may still impact some customers’ ability to log in and complete transactions.
Our teams are actively working in a war room with our service provider and have identified the source of the problem. We are prioritizing a fix and will provide updates as we make progress.
We apologize for the inconvenience and appreciate your patience.
Regards,
Tamara
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