Outage in Tamara
Intermittent OTP issue affecting logins in KSA
Resolved MinorIncident Report
Dear valued merchants and customers,
We are currently experiencing an intermittent OTP issue in KSA that is preventing a subset of customers from logging in. As a backup, push notifications are enabled; however, this workaround may still impact some customers’ ability to log in and complete transactions.
Our teams are actively working in a war room with our service provider and have identified the source of the problem. We are prioritizing a fix and will provide updates as we make progress.
We apologize for the inconvenience and appreciate your patience.
Regards,
Tamara
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/05/2025 04:46PM
This incident has been resolved.
IDENTIFIED
2 months ago - at 12/05/2025 04:24PM
Dear valued merchants and customers,
We are currently experiencing an intermittent OTP issue in KSA that is preventing a subset of customers from logging in. As a backup, push notifications are enabled; however, this workaround may still impact some customers’ ability to log in and complete transactions.
Our teams are actively working in a war room with our service provider and have identified the source of the problem. We are prioritizing a fix and will provide updates as we make progress.
We apologize for the inconvenience and appreciate your patience.
Regards,
Tamara
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