Outage in Tamara
Technical Issue Impacting Down Payments
Resolved Minor
April 02, 2026 - Started 17 days ago
- Lasted about 2 hours
Incident Report
Dear Valued Customers and Merchants,
We regret to inform you that we are currently experiencing a technical issue impacting down payments for customers in the UAE and KSA, resulting in transaction failures during checkout.
This issue has been identified to be related to an external vendor and our teams are actively working with them to resolve it as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience while we work to restore normal service. Further updates will be shared as soon as they become available.
Thank you for your understanding.
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UPDATE
17 days ago - at 04/02/2026 07:59AM
Dear Valued Customers and Merchants,
We regret to inform you that we are currently experiencing a technical issue impacting down payments for customers in the UAE and KSA, resulting in transaction failures during checkout.
This issue has been identified to be related to an external vendor and our teams are actively working with them to resolve it as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience while we work to restore normal service. Further updates will be shared as soon as they become available.
Thank you for your understanding.
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