Outage in Tango Card

Disruptions on BHN AWS EKS Clusters impacted Multiple BHN Platforms

Resolved Minor
March 17, 2025 - Started 4 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We are seeing orders failing due to a supplier issue. We are actively investigating this.
Components affected
Tango Card RaaS API v2 - Production Tango Card Rewards Genius - Production
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 03/18/2025 02:10PM

This incident has been resolved.

MONITORING 4 months ago - at 03/17/2025 05:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 03/17/2025 05:28PM

Order performance appears to be stabilizing. If you encountered a failure in the last 48 hours recommendation is to retry the order at this point.

INVESTIGATING 4 months ago - at 03/17/2025 04:31PM

We are seeing orders failing due to a supplier issue. We are actively investigating this.

Latest Tango Card outages

Issues with adding credit cards - about 1 month ago
User access level not displaying correctly - about 2 months ago
Tango portal login is failing for all users who attempt to access portal - 3 months ago
Supplier infrastructure issue identified resulting in slow orders, failed orders - 4 months ago
Landing Pages Incident - 7 months ago

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