Outage in TapClicks
Centro DSP - Vendor API Fetch Error
Resolved Minor
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Outage Details
Issue: The Centro Basis DSP API is not passing a required field, Account ID, and causing the Centro Basis DSP data fetch to fail.
Impact: Customers that are connected to Centro Basis DSP instant on connectors are impacted by this missing field.
Other Instant On connectors are not impacted by this Centro Basis DSP field requirement.
ETA: (TBD) We have reached out and escalated the issue with our partners at Centro to assist with their API.
Components affected
TapClicks TapAnalytics/TapReportsLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/11/2023 12:18AM
This incident has been resolved.
MONITORING
over 1 year ago - at 10/10/2023 08:15PM
Centro Basis DSP has made a fix on their end and we have relaunched our fetches for impacted customers. Customers utilizing Centro Basis DSP Instant On connectors should see data once their fetch completes. You can monitor your feed via the Data Load status page within your account.
If you are still experiencing issues, please reach out to support@tapclicks.com
Thank you
IDENTIFIED
over 1 year ago - at 10/10/2023 06:51PM
Our partners at Centro Basis DSP have identified the issue source on their end and are working on a resolution with their engineering team.
We will provide additional information as it becomes available from our friends at Centro Basis DSP.
IDENTIFIED
over 1 year ago - at 10/09/2023 08:23PM
Issue: The Centro Basis DSP API is not passing a required field, Account ID, and causing the Centro Basis DSP data fetch to fail.
Impact: Customers that are connected to Centro Basis DSP instant on connectors are impacted by this missing field.
Other Instant On connectors are not impacted by this Centro Basis DSP field requirement.
ETA: (TBD) We have reached out and escalated the issue with our partners at Centro to assist with their API.
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