Outage in TapClicks

DOMAIN Report Processing Errors (Simpli.fi)

Resolved Minor
August 05, 2025 - Started about 1 month ago - Lasted about 17 hours
Official incident page

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Outage Details

Issue: We are encountering errors during the processing of DOMAIN reports from Simpli.fi due to invalid values in the ‘Time Event Date’ field for multiple clients. While previously stored data is unaffected, this issue may hinder the processing of new data. Impact: Users utilizing DOMAIN reports are impacted preventing the processing of new data of the domain reports, though previously stored data remains unaffected. ETA: This is a vendor-dependent issue. We have reported the problem to Simpli.fi and are awaiting their resolution. Further updates will follow as soon as we receive more information.
Components affected
TapClicks TapAnalytics/TapReports
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/06/2025 05:42PM

Simpli.fi has pushed a fix on their end on the Time Event Date field. We have observed daily fetches have completed successfully.

If you are still experiencing issues, please let us know at support@tapclicks.com

IDENTIFIED about 1 month ago - at 08/06/2025 12:29AM

Issue:
We are encountering errors during the processing of DOMAIN reports from Simpli.fi due to invalid values in the ‘Time Event Date’ field for multiple clients. While previously stored data is unaffected, this issue may hinder the processing of new data.

Impact:
Users utilizing DOMAIN reports are impacted preventing the processing of new data of the domain reports, though previously stored data remains unaffected.


ETA:
This is a vendor-dependent issue. We have reported the problem to Simpli.fi and are awaiting their resolution. Further updates will follow as soon as we receive more information.

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