Outage in TaxCaddy

TaxCaddy Service Disruption

Resolved Major
June 22, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

Incident Report

The TaxCaddy mobile application is currently experiencing temporary disruption. Our engineers are investigating. Incident updates will be posted here: https://status.taxcaddy.com
Components affected
TaxCaddy Two-Factor Authentication TaxCaddy App for Android TaxCaddy App for iOS TaxCaddy Browser-based Portal

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/24/2023 01:58PM

The TaxCaddy mobile application is up and running fine.

INVESTIGATING over 2 years ago - at 06/23/2023 11:15PM

Our engineers are continuing to make progress with our vendor on the issue and are currently expecting the two-factor authentication issue to be resolved within the next few hours. Incident updates will be posted here: https://status.taxcaddy.com

INVESTIGATING over 2 years ago - at 06/23/2023 12:31PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/23/2023 12:35AM

Our engineers continue to investigate the concern. Incident updates will be posted here: https://status.taxcaddy.com/

INVESTIGATING over 2 years ago - at 06/22/2023 08:18PM

Our engineers continue to investigate the concern. Incident updates will be posted here: https://status.taxcaddy.com/

INVESTIGATING over 2 years ago - at 06/22/2023 06:35PM

Our engineers continue to investigate the concern. Incident updates will be posted here: https://status.taxcaddy.com/

INVESTIGATING over 2 years ago - at 06/22/2023 04:20PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/22/2023 04:14PM

Our engineers continue to investigate the concern. Incident updates will be posted here: https://status.taxcaddy.com/

INVESTIGATING over 2 years ago - at 06/22/2023 02:04PM

The TaxCaddy mobile application is currently experiencing temporary disruption. Our engineers are investigating. Incident updates will be posted here: https://status.taxcaddy.com

Latest TaxCaddy outages

IMPORTANT: TaxCaddy Status page merging with Thomson Reuters Status Page - 5 months ago
TaxCaddy 404 Error - over 1 year ago
Viewing and Downloading Documents Issue - over 2 years ago
TaxCaddy Oops Message - over 2 years ago
TaxCaddy "Oops" Message - over 3 years ago

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