Outage in TC2000

Percent change column on options chains not showing the correct data

Resolved Minor
September 16, 2024 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

Today's % Change column on options chains is not showing a correct value. The % and net change values on the option charts is correct. We're looking into this issue.
Components affected
TC2000 Software
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/16/2024 11:12PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 09/16/2024 05:14PM

Our upstream provider did an update over the weekend and there was an undetected issue that caused a problem in the net and % change data. The issue should fix itself for tomorrow. The net and % change data in the upper right corner of the chart uses the data on the chart so those values are correct.

INVESTIGATING about 1 month ago - at 09/16/2024 05:11PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/16/2024 04:10PM

Today's % Change column on options chains is not showing a correct value. The % and net change values on the option charts is correct. We're looking into this issue.

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