Outage in TC2000

Web Platform and Customer Service

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently having a network issue that is preventing customers from accessing the Web Platform and contacting support via chat or email. We are working to get the problem corrected. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.
Components affected
TC2000 Customer Service TC2000 Software
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 05:13PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 10/30/2024 12:15PM

We are currently having a network issue that is preventing customers from accessing the Web Platform and contacting support via chat or email.

We are working to get the problem corrected.

Brokerage clients who use Parallels can manage orders and positions through either of the following:
The client portal at https://www.tc2000.com/brokerage/accountportal.
Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.

source IsDown Possible Outage Indicated by User Reports Reports started about 4 hours before official outage was reported

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