Outage in TeamDynamix
Investigating WebAPI issue with custom attributes during ticket creation
Resolved MinorIncident Report
Summary AI Generated
TeamDynamix experienced an issue with their Web API where custom attributes were not being populated when creating tickets through the API. The problem affected the API component for 4.9 hours. The issue was resolved by deploying a hotfix that successfully restored the ability to set custom attribute values during ticket creation via the Web API.
We are investigating an issue regarding the usage of the Web API to create tickets which results in specified custom attributes not having values set for them.
Components affected
TeamDynamix APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/03/2026 08:41PM
At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.
MONITORING
18 days ago - at 06/03/2026 06:58PM
We are in the process of rolling out a hotfix for this issue, which we will monitor to confirm it has fully addressed the issue.
INVESTIGATING
18 days ago - at 06/03/2026 03:50PM
We are investigating an issue regarding the usage of the Web API to create tickets which results in specified custom attributes not having values set for them.
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