Outage in TeamSupport

Messaging and Live Chat Outage

Resolved Major
June 12, 2025 - Started 9 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 06/12/2025 11:47PM

All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

MONITORING 9 days ago - at 06/12/2025 09:30PM

Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

MONITORING 9 days ago - at 06/12/2025 08:31PM

We are continuing to monitor for any further issues.

MONITORING 9 days ago - at 06/12/2025 08:31PM

Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

MONITORING 9 days ago - at 06/12/2025 07:51PM

Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

MONITORING 9 days ago - at 06/12/2025 07:22PM

Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

IDENTIFIED 9 days ago - at 06/12/2025 07:20PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 days ago - at 06/12/2025 06:27PM

We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

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