Messaging & Live Chat platform Outage

Messaging & Live Chat services are operating normally.

We have continued monitoring the platform closely and are seeing stable performance following yesterday’s Distributed Denial of Service (DDoS) event.

Additional protections have been implemented, and we will continue monitoring closely.

This incident affected platform availability only. Customer data remained safe and secure throughout.

We sincerely apologize for the disruption and appreciate your patience.

Messaging & Live Chat services have been restored and are operating normally.
This was an availability issue only, and customer data remained safe and secure throughout the incident, with no unauthorized access to customer systems or information.
Our team will continue monitoring the platform closely to ensure continued stability.

Our team is continuing to work on the issue affecting the Messaging & Live Chat platform.

We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.

We are currently investigating a recurrence of the platform issue affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages.

Our engineering team is actively working to restore full service.