Outage in TeamSupport

Performance slowness Identified!

Resolved Minor
November 03, 2025 - Started 2 months ago - Lasted 32 minutes
Official incident page

Incident Report

We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.
Components affected
TeamSupport North America 1 TeamSupport North America 1 TeamSupport North America 2 TeamSupport North America 2 TeamSupport North America 3 TeamSupport North America 3 TeamSupport North America 4 TeamSupport North America 4

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/03/2025 03:08PM

Update – November 3, 2025
Performance across TeamSupport has now returned to normal, and systems are operating as expected.
Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed.
We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.

INVESTIGATING 2 months ago - at 11/03/2025 02:53PM

We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause.
We’ll share an update as soon as we have more information.
Thank you for your patience.

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