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Outage in TeamViewer

Degraded Performance

Resolved Minor
January 10, 2023 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

A subset of our users are currently experiencing latency when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Components affected
TeamViewer Services TeamViewer Management Console TeamViewer API TeamViewer IoT TeamViewer Monitoring & Asset Management TeamViewer Backup TeamViewer Endpoint Protection TeamViewer Web Monitoring TeamViewer Community

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 01/10/2023 05:17PM

This incident has been resolved.

MONITORING about 3 years ago - at 01/10/2023 04:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 01/10/2023 04:26PM

Our engineers identified the underlying root cause for the degraded performance and are working on the resolution. We will update our status page with new information as soon as possible.

INVESTIGATING about 3 years ago - at 01/10/2023 03:53PM

A subset of our users are currently experiencing latency when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

Latest TeamViewer outages

Device groups are not loading - about 1 month ago
Device groups are not loading - about 1 month ago
TeamViewer Ticketsystem and Community not reachable - about 2 months ago
Device groups not loading - about 2 months ago
Management Console (MCO) not loading - 2 months ago

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