Outage in TeamViewer
DEX Platform Intelligence, Insights not generated for 11 days
Resolved MajorIncident Report
Summary AI Generated
**TeamViewer's DEX Platform Intelligence service experienced a failure where Insights were not generated for 11 days.** A fix was implemented, and the situation was being actively monitored. The incident was identified and addressed within a 15-minute response window.
We are investigating reports that Insights within intelligence have not been generated for 11 days.
We have implemented a change. We are continuing to monitor the situation.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/20/2026 05:34PM
Following the update made on the platform we can confirm that Insights are now appearing,
INVESTIGATING
4 days ago - at 10/20/2026 05:24PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 10/20/2026 05:21PM
We are investigating reports that Insights within intelligence have not been generated for 11 days.
We have implemented a change. We are continuing to monitor the situation.
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