Outage in TeamViewer
DEX Connectivity issue - UK South 1
Resolved MajorIncident Report
Summary AI Generated
TeamViewer experienced a major connectivity issue affecting DEX services in the UK South 1 region, preventing a subset of clients from accessing these services. The incident lasted 1.6 hours, with engineers identifying the root cause and applying a fix to restore client connections. The issue was fully resolved after a monitoring period to ensure system stability.
A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services.
Our engineers have not yet confirmed the underlying root cause and they are working on the identification.
We will update our status page with new information as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/23/2026 07:50AM
The issue with the Switches and DEX client connections for UK South 1 has been resolved.
MONITORING
2 days ago - at 04/23/2026 07:34AM
We are continuing to monitor for any further issues.
MONITORING
2 days ago - at 04/23/2026 07:14AM
We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.
INVESTIGATING
2 days ago - at 04/23/2026 06:20AM
A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services.
Our engineers have not yet confirmed the underlying root cause and they are working on the identification.
We will update our status page with new information as soon as possible.
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