Outage in TechnologyOne

Scheduled Maintenance - [Mainline Upgrade] - ANZ Region / 2023B & 2024A Release

Resolved Minor
June 30, 2024 - Started over 1 year ago - Lasted about 22 hours
Official incident page

Incident Report

Please note that the scheduled Mainline upgrade on the weekend of 29th of June (Saturday) was partially completed. This means that a number of our customer environments were not upgraded as per the schedule. For customers who still have not received the upgrade, we will run the upgrade again at 8PM AEST today, 1st July 2024. Our teams are conducting thorough investigation to determine the cause which prevented the complete roll out of the upgrades.
Components affected
TechnologyOne ANZ Region

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/02/2024 01:10AM

The incident has been resolved. We are currently investigating the cause and will provide an update once our investigation is complete.

MONITORING over 1 year ago - at 07/01/2024 11:08PM

We have successfully rolled out the mainline upgrades to all customers last night (1 July 2024, 8PM AEST)

We will continue to monitor this for the next 2 hours before closing this out. Thank you

IDENTIFIED over 1 year ago - at 07/01/2024 04:07AM

We still have a small number of mainline environments which haven't been upgraded over the weekend unfortunately. You can confirm if you are affected by checking the environment snapshot number.
For 2023B this is 635
For 2024A this is 384

If you are not currently on this release in Mainline, we will be upgrading these environments again at 8PM tonight.

IDENTIFIED over 1 year ago - at 07/01/2024 03:16AM

Please note that the scheduled Mainline upgrade on the weekend of 29th of June (Saturday) was partially completed. This means that a number of our customer environments were not upgraded as per the schedule.

For customers who still have not received the upgrade, we will run the upgrade again at 8PM AEST today, 1st July 2024.

Our teams are conducting thorough investigation to determine the cause which prevented the complete roll out of the upgrades.

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