Outage in Teem

S2 - Outlook Plugin Log in Looping

Major
May 14, 2025 - Started about 19 hours ago
Official incident page

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Outage Details

We are currently investigating an issue with Teem. We will update you when we have more information.
Latest Updates ( sorted recent to last )
IDENTIFIED about 13 hours ago - at 05/14/2025 10:22PM

The issue with the Plugin has been identified and a fix is being implemented. We will post another update tomorrow at 9 AM CST

If you're experiencing this issue, please make sure you have followed these steps https://knowledge.eptura.com/Teem/Production_Information/Announcement/New_authentication_implementation_for_Teem_Outlook_plugin

Once those steps have been followed if you try to login and are met with an infinite login loop please open an incognito window and log into your OWA instance and re-launch the Plugin. If you need assistance on how to do this or are encountering another error message please reach out to support for further troubleshooting.

IDENTIFIED about 16 hours ago - at 05/14/2025 07:36PM

The issue with the Plugin has been identified and a fix is being implemented. We will post another update at 6 PM CST.

If you're experiencing this issue, please make sure you have followed these steps https://knowledge.eptura.com/Teem/Production_Information/Announcement/New_authentication_implementation_for_Teem_Outlook_plugin

From there please reach out to support for help as there is a current workaround.

IDENTIFIED about 16 hours ago - at 05/14/2025 06:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 19 hours ago - at 05/14/2025 04:07PM

We are currently investigating an issue with Teem. We will update you when we have more information.

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