Outage in Telair

Notice - Telair | Service Outage Notification | QLD NBN

Resolved Major

January 28, 2026 - Started 16 days ago - Lasted about 7 hours
Official incident page

Incident Report

Telair is currently aware of an unplanned network disruption impacting a subset of NBN services in QLD. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 29/01/2026 7:28 AM AEST Affected Location and Community: A subset of NBN services in QLD Impact of Disruption: Intermittent Connectivity Next expected update: 9:00 AM AEST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 01/29/2026 05:54AM

This incident has been resolved.

If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

MONITORING 16 days ago - at 01/28/2026 11:38PM

Engineers have identified the underlying issue and implemented a fix.

Service connectivity has been restored, and systems are now operating as expected. We will continue to monitor performance and stability.

If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

INVESTIGATING 16 days ago - at 01/28/2026 10:37PM

Telair is currently aware of an unplanned network disruption impacting a subset of NBN services in QLD. Our engineering team is currently investigating the issue and will have more information as it becomes available.

Disruption Start Time: 29/01/2026 7:28 AM AEST
Affected Location and Community: A subset of NBN services in QLD
Impact of Disruption: Intermittent Connectivity
Next expected update: 9:00 AM AEST

We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

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