Outage in Telair
Ethernet services - AAPT connectivity degradation
Resolved MajorIncident Report
We are aware of an issue affecting Ethernet services delivered via AAPT nationwide. Affected customers may be experiencing intermittent connectivity or a complete loss of connectivity.
Issues were first reported at approximately 10:00 AM AEST on Friday 12 June 2026. Our team is actively investigating the cause with AAPT and will provide a further update as soon as more information is available.
We apologise for any inconvenience this may cause. If you have questions or wish to report an impact to your service, please contact our support team.
Components affected
Telair NSW - Fast Fibre Telair ACT - Fast Fibre Telair VIC - Fast Fibre Telair SA - Fast Fibre Telair WA - Fast Fibre Telair TAS - Fast Fibre Telair NT - Fast Fibre Telair QLD - Fast FibreTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/12/2026 03:59AM
Upstream engineers for AAPT (Vocus) identified the root cause of the issue to be related to prefix limits in some BGP sessions. They have stabilised BGP within their network, and services should now be running normally as of 11:31 AEST. Only layer 3 services off-net to Telair would have been impacted.
INVESTIGATING
7 days ago - at 06/12/2026 01:11AM
We are aware of an issue affecting Ethernet services delivered via AAPT nationwide. Affected customers may be experiencing intermittent connectivity or a complete loss of connectivity.
Issues were first reported at approximately 10:00 AM AEST on Friday 12 June 2026. Our team is actively investigating the cause with AAPT and will provide a further update as soon as more information is available.
We apologise for any inconvenience this may cause. If you have questions or wish to report an impact to your service, please contact our support team.
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