Outage in Telair

Notice - Telair | Service Outage Notification | INC00178452

Resolved Major

November 24, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

Current Status: Some Ethernet services in NSW are reporting offline. Our engineers are investigating. Start Date and Time: 07:00 AEST Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/25/2025 02:41AM

This incident has been resolved.

MONITORING 3 months ago - at 11/24/2025 10:37PM

Current Status: All services should now be restored. If any customers continue to have issues, please get in touch with our support team.

Start Date and Time: 25/11/25 07:00 AEST
Resolution Date and Time: 25/11/25 08:33 AEST

IDENTIFIED 3 months ago - at 11/24/2025 10:06PM

Current Status: Our engineers have identified the cause of the service disruption and are applying a fix for impacted services. Customer services are comming online as the fix is being rolled out.

Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.

INVESTIGATING 3 months ago - at 11/24/2025 09:59PM

Current Status: Some Ethernet services in NSW are reporting offline. Our engineers are investigating.

Start Date and Time: 07:00 AEST

Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.

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