Outage in Telair

Notice - Telair | Service Outage Notification | WA Vocus Fibre Services

Resolved Major

March 16, 2026 - Started 13 days ago - Lasted about 8 hours
Official incident page

Incident Report

Telair is currently aware of an unplanned network disruption impacting Vocus fibre services in WA. The upstream engineering team has identified a fault on the network and has engaged T3 IP and Data Centre teams to investigate. Disruption Start Time: 17/03/2026 10:14 AM AWST Affected Location and Community: Vocus Fibre Services in WA Impact of Disruption: Intermittent Connectivity Next expected update: 12:00 PM AWST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

Components affected

Telair WA - Metro Ethernet

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 03/17/2026 11:25AM

This incident has been resolved.

MONITORING 13 days ago - at 03/17/2026 03:20AM

Upstream Engineers have identified the underlying issue and implemented a fix.

Service connectivity has been restored as of 10:44 AM AWST, and systems are now operating as expected. We will continue to monitor performance and stability.

If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

IDENTIFIED 13 days ago - at 03/17/2026 03:12AM

Telair is currently aware of an unplanned network disruption impacting Vocus fibre services in WA. The upstream engineering team has identified a fault on the network and has engaged T3 IP and Data Centre teams to investigate.

Disruption Start Time: 17/03/2026 10:14 AM AWST
Affected Location and Community: Vocus Fibre Services in WA
Impact of Disruption: Intermittent Connectivity
Next expected update: 12:00 PM AWST

We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

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