Outage in Telair
Unplanned Outage Notification 09/07/2026 11:30 PM AEST
Resolved MajorIncident Report
We are currently investigating connectivity issues affecting services aggregating via our NextDC B1 data centre. Some customers may experience intermittent or degraded connectivity.
Our team is actively working to identify the root cause. We will post an update as soon as more information is available.
Components affected
Telair QLD - ACG FIbre Telair QLD - Dark Fibre Telair QLD - ACG Broadband Telair QLD - Opticomm Telair QLD - Fast Fibre Telair QLD - Metro Ethernet Telair QLD - EA Fibre Telair QLD - Transit Telair QLD - NBNTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/08/2026 04:07PM
Our engineer has rectified the issue on site and services are now restored.
If you continue to experience issues, please try rebooting your network connectivity device. If problems persist after this, please contact our support team.
We apologise for any inconvenience caused during this outage.
IDENTIFIED
10 days ago - at 07/08/2026 03:05PM
We believe we have identified the cause of the connectivity issues affecting services aggregating via our NextDC B1 data centre.
An engineer is currently en route to site to resolve the issue, with an estimated arrival time of 30 minutes.
We will provide a further update once the engineer has assessed the situation on-site.
We thank you for your patience while we work to restore full service.
INVESTIGATING
10 days ago - at 07/08/2026 02:37PM
We are currently investigating connectivity issues affecting services aggregating via our NextDC B1 data centre. Some customers may experience intermittent or degraded connectivity.
Our team is actively working to identify the root cause. We will post an update as soon as more information is available.
Latest Telair outages
Telstra Network Outage - 10 days ago
Ethernet services - AAPT connectivity degradation - about 1 month ago
Incident - 24/08/2026 - UCme App Crashing on iPhone Devices - 3 months ago
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