Outage in Telair
Notice - Telair | Service Outage Notification | INC00294731
Resolved MajorIncident Report
Current Status: Customers on NBN or Opticomm networks are reporting their services are offline. Investigation has indicated that this issue is only affecting some customers in VIC, SA and TAS. The majority of customers in these states are online.
Start Date and Time: 04:00
Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/20/2025 11:09PM
This incident has been resolved.
MONITORING
3 months ago - at 11/20/2025 06:35AM
Current Status: Resolved - Our engineers have isolated and resolved the issue impacting NBN services. If customers are still offline they should reboot their router and contact our support team if they are still offline.
Next Update/ETR: Telair will monitor the situation for another half hour before declaring the issue resolved.
INVESTIGATING
3 months ago - at 11/19/2025 11:37PM
Current Status: Our engineers have isolated the issue to NBN network based customers only and identified the issue to be related to NNI failover handoff upstream. We are working with upstream engineers to rectify the issue.
Start Date and Time: 04:00
Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
INVESTIGATING
3 months ago - at 11/19/2025 11:04PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 11/19/2025 11:03PM
Current Status: Customers on NBN or Opticomm networks are reporting their services are offline. Investigation has indicated that this issue is only affecting some customers in VIC, SA and TAS. The majority of customers in these states are online.
Start Date and Time: 04:00
Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
Latest Telair outages
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